Claiming the welcome offer at Pointsbet takes a few clicks, but that raised playthrough figure is what players misread most often. It decides how much of your balance must be staked, not how much you get to keep. Your deposit and any bonus money stay locked together until that amount is played through.
How to Claim the Offer
The claim runs through the account area, and each step below keeps your bonus attached to the right account.
- Open the sign-up form through the register button on the homepage. Fill in your name, date of birth and address exactly as they appear on your ID.
- Pick the welcome offer during registration if a code field appears. A code typed later, after the first deposit, may not attach to the bonus.
- Make the qualifying deposit from an account in your own name. Payments from someone else’s card or wallet can break the match between player and deposit.
- Look for the bonus credits in your balance before you spin or bet. Money that never lands cannot be played through, and the offer simply expires.
- Read the playthrough figure attached to the bonus before your first bet. It tells you the total stake needed, and staking below the minimum on a bet may not count at all.
- Keep your stakes modest while the bonus is active. Large swings can drain the locked balance before the playthrough target is met.
- Complete the playthrough, then request your withdrawal from the cashier. The bonus converts or drops away only once the target is fully cleared.
The steps look routine, and most players move through them quickly. The part that matters is what happens after the credits land. Every bet you place at that point moves you either toward or away from a payout.
Bonus Terms Explained
The table below sets out the clauses that shape a bonus balance, with the practical check for each one.
| Term | What it means | What to check |
|---|---|---|
| Playthrough | Total stake needed before bonus money can leave | The multiple applied and whether the deposit counts |
| Qualifying bet | A stake that counts toward the target | Minimum odds or stake size that excludes a bet |
| Game weighting | How much of each stake counts per game type | Which games count in full and which count partly |
| Maximum bet | Stake cap while the bonus is active | The cap size and whether it covers every game |
| Expiry | Period after which unused bonus disappears | The deadline and whether playthrough must finish inside it |
The term players misread most is playthrough, because the multiple applies to a base that is not always obvious. Some offers count only the bonus, others count deposit plus bonus, and the difference changes the total stake a lot. A player who assumes the smaller base may stop staking too early and then find the balance still locked. Weighting works alongside it, so a stake on a low-weighted game moves the target less than expected. Reading the base and the weighting together gives the real figure. Bet size matters too, since a generous-looking bonus at high stakes can shrink faster than the playthrough rises.
A Worked Example
The numbers below are an illustration, not the actual terms of any offer. They show how the arithmetic works so you can repeat it with the real figures.
Take a deposit of 10 with a bonus of 10 on top, and a playthrough of 45 times the bonus. The base here is the bonus alone, so the target stake is 450. That is the total amount you must wager, not the amount you must lose. Stakes returned as winnings keep counting on the next bet.
Now suppose the playthrough applies to deposit plus bonus instead. The base becomes 20, and the same multiple gives a target of 900. Same percentage, different base, twice the work. The base figure is the one players overlook. It sits in the terms as a short phrase and changes everything.
Game weighting enters next. If slots count in full, a 10 stake adds 10 to the target. If a table game counts at a quarter, the same stake adds only 2.50. The stake is identical; the progress is not. A player who splits time between full and partial weighting finishes behind a player who stays on slots.
Then apply the stake cap. Bets above the cap during the bonus are not counted, and repeated breaches can void the whole balance. Keep each wager under the limit. Progress slows a little, but the bonus survives to conversion.
Finally, look at time. Playthrough must be finished inside the stated period. Once the target clears, the converted money is withdrawable, subject to identity checks at the cashier. Until then, the balance stays locked.
Withdrawing After a Bonus
A withdrawal request after a bonus goes through the cashier, and the system first checks that playthrough is complete. If the target is clear, the bonus money converts and joins your cash balance. If it is not, the request is refused and the bonus usually stays in place. The cashier tells you which of the two situations applies.
Identity checks often run on the first payout. The name, address and date of birth on the account must match the documents you send. A mismatch stops the withdrawal until it is fixed, so keep the account details accurate from the start. Verify early rather than at payout time.
The payment route back should be the one you deposited with. That rule exists to tie the money to its owner, and a different route may be declined. A single account per person is the norm; duplicates can freeze both balances. Keep your details current when you move home.
The pages at www.pointsbet-au.org lay out the offer conditions in full, and knowing them in advance saves a stalled payout. A completed playthrough with verified details clears without drama. A partial one leaves the bonus intact and the cash waiting. Either way, the cashier shows the state of your balance.
How Free Spins Work
Free spins arrive as a bundle of rounds on named games, and the winnings they produce are usually bonus money with their own playthrough. Pointsbet casino players often see the spin winnings land in the bonus balance rather than the cash one. That placement matters, because bonus money must be played through before it leaves. Treat spin winnings as locked until the target clears.
Spin values are fixed by the offer, and some rounds carry a minimum line bet that differs from your usual stake. The round value decides what each spin can win, so a small value on a high-variance game can feel underwhelming. Play the rounds on the named game only; switching can void them.
Spin expiry is short in most offers. Unused rounds disappear at the deadline and are not restored. Plan a session that fits inside the window rather than leaving rounds for later. Rounds that expire are simply gone.
Spin winnings usually have a playthrough separate from the deposit bonus. The two targets can stack, and clearing one does not clear the other. A player who finishes the deposit target still owes progress on the spin winnings. Read the spin clause before you start spinning.
Capped wins are common on free spins, so the amount that converts can be smaller than the total shown on screen. The cap is the ceiling, not a promise. Play for the value you are given and treat anything above the cap as out of reach. The spins still count, but the ceiling stays fixed.
What Voids a Bonus
Voiding usually comes from a handful of habits, and each is easy to avoid once you know it. The list below covers the common ones.
- Betting above the stake cap while the bonus is active. Keep each wager under the limit and check it before a raised bet.
- Playing excluded games during playthrough. Stick to the games named as counting and leave the rest until the target clears.
- Opening more than one account. A single account per person keeps the bonus and the cash attached to one identity.
- Withdrawing before playthrough finishes. Wait for the target to clear; an early request can strip the bonus.
- Letting the bonus expire with rounds unplayed. Finish spinning inside the window and check the count before the deadline.
- Depositing from a payment method in another person’s name. Use your own account so the deposit and the player match.
- Using automated play or coordinated betting with another player. Normal play avoids the flags that these patterns raise.
The pointsbet app has no separate wallet, so bonus state is the same in the browser on your phone as anywhere else. A breach found at payout time usually means the bonus and winnings are removed. Steady, ordinary play clears the target without any of this.